Frequently Asked Questions

About Us

What is Aventrix BPO and what industries do you provide ?

Aventrix BPO (Pvt) Ltd is a leading service provider in the Business Process Outsourcing (BPO) industry, based in Sri Lanka. Our expertise lies in offshoring services, enabling businesses to optimize operations, reduce costs, and access skilled talent.

What industries do you provide your services in?

We provide services in industries such as Marketing, Finance & Accounting, Customer Service, Human Resources (Payroll), and Data Entry & Processing, covering tasks like digital marketing, financial management, 24/7 customer support, payroll processing, and efficient data handling.

Offshoring Services

How can offshoring help my business?

Offshoring can help reduce costs, streamline operations, enhance customer satisfaction, and allow your team to focus on core business activities.

What benefits can Aventrix BPO provide you with?

Benefits include cost reduction (up to 75%), seamless integration with your existing systems, and access to a commitment towards quality and efficiency.

How do I identify which tasks to offshore?

We analyze your business needs to identify non-core functions that can be effectively offshored to optimize your operations.

Quality and Integration

How do you ensure the quality of your staff?

We have a rigorous recruitment process to ensure the right candidate is selected based on your requirements and ensure a seamlessly into your operations.

What is your commitment to quality ?

We monitor performance through regular reporting and feedback loops and provide additional training to the staff if required.

Security and Confidentiality

How do you ensure data security?

We take data security seriously and implement robust security measures to protect your sensitive information. This includes encryption, secure data storage, and adherence to industry standards and regulations.

How do you monitor and prevent security breaches?

We utilize advanced monitoring tools to detect and respond to security threats in real-time. Regular audits and penetration tests are conducted to maintain system integrity.

Getting Started

How do I get started with Aventrix BPO?

Getting started is simple! Just reach out to us through our contact form or call us directly. We’ll schedule an initial consultation to understand your needs, and then provide you with a tailored proposal.

Is there a minimum contract length for services ?

The minimum contract length may vary based on specific services and requirements; please consult our team for more details.

What are the pricing models available at Aventrix BPO?

Monthly Retainer – A fixed monthly fee for ongoing services, providing you with predictable costs and dedicated support.

Customized Pricing – Tailored solutions for larger, more complex projects, where pricing is adjusted based on the scope, volume, and specific requirements of your business.

Are there any hidden costs?

There are no hidden costs. Our pricing is clear and transparent, and all costs will be clearly outlined in the agreement to ensure there are no surprises.